DEVELOPMENT SESSIONS

Receive the complete Conference educational experience by purchasing the ISPA Conference Professional Development Sessions as an MP3 download or as a CD.  Sessions are sold individually or as a set on CD or as a complete set as an MP3 dowload to meet your educational needs.  

BUSINESS STRATEGY

Retail Tactics of the Spa Shopper
Diane Ranger
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What do you do with Your 86,400 Seconds Each Day?
Ann Max
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CUSTOMER SERVICE

Perfecting Your Most Requested Service
Debra Koerner & Eric Stephenson
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Personifying Brand Image through Customer Service
Peggy Noe Stevens
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Engage Me...The Voice of Your Customer
Bryan Williams
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LEADERSHIP & MANAGEMENT

Independent Contractors and Employees - Understanding the Difference
Joel Greenwald
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"You Want Me to Do What?" Designing and Delivering a Full-Circle Performance Management System  
Doreen Rainey
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Managing from the Head and Heart: Practical Solutions for Building your Best Team
Lori Hutchinson, Jeremy McCarthy, and Randy Schreck
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SALES & MARKETING

Standing Out in a Sea of Spas
Robin Hardy
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Assure Profitability Through Successful Marketing, Front Desk Operations & Consultations
Laura Walker
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Maximizing your Spa's Profitability
Jaime Huffman
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Building and Maintaining Loyal Relationships
James Kane
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SPA INDUSTRY 

S.E.L.F. Renewal - The four Keys to Wellness
Dr. Elaine Dembe
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U.S. Lodging Industry Overview
Jan Frietag
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SUSTAINABILITY

Turn Green into Gold...Build Sustainability into your Spa
Michael Effler
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Green Spas - Not a Luxury for the Future, But a Responsibility for Now
Sharon Sedgwick
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RISK MANAGMENT PANEL

Taking the Risk Out of Risk Management
Panelists: Tony Hirsch & Linda Bankoski
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GREENING PANEL

Greening and Sustainability in Your Spa- From Inspiration to Actualization
Moderated by Tara Grodjesk, Tara Spa Therapy
Panel: Doug McCord, Greg Miller, Dan Reid and Rhana Pytell
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SPA CUISINE PANEL

The Architecture of Spa Cuisine
Panel: Steven Francis Jones, Wendy Bazillion and Bill Wavrin
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Thank you to the 2008 Professional Development Sponsors:
Suki, Inc.

2008 Presentations

In a continuing effort of sustainability, presentations from the 2008 ISPA Conference & Expo Professional Development Sessions are available in downloadable formats on this site. 

Please note: ISPA has posted only those presentations which speakers have given permission for public viewing. All presentations posted to this site are the proprietary information of the presenter and should not be redistributed or reproduced without explicit consent or permission from the presenter.