January ISPA Knowledge Network & Marketplace

Tuesday, Jan. 29 - Wednesday, Jan. 30, 2008
The Langham, Huntington Hotel & Spa (formerly the The Ritz-Carlton, Huntington Hotel & Spa)
Pasadena, Calif., USA

TOPIC:         Operations & Management
SPEAKER:   Mindy Terry, Creative Spa Concepts

With the topic of Operations and Management leading the discussion, we encourage you to bring your stories of difficulty and success, and be ready to brainstorm with your colleagues who are experiencing the same challenges you face every day. Mindy Terry, president of Creative Spa Concepts, will facilitate the event, providing a structured environment where creative solutions can abound. Here are a few topics you can look forward to:

• Reduce staff turn-over; learn how to effectively communicate, motivate and lead various personality types.
• Learn how to maximize revenue, reduce needless expenses and increase overall spa profitability.
• Discover key variables that help dictate how to structure compensation for the most productive and profitable use of employees.
• Learn how to properly schedule maintanance, prepare a Capital Expenditure Schedule and reduce utility expenses to ensure a smooth operation of your spa.

Register today!

1st ISPA Member	$260	Registration fee includes 2-day educational event,
2nd or … ISPA Member	$220	lunch on Tuesday and Wednesday,
Nonmember	$360	Tuesday reception and education notebook.

*Please note: In an effort to maintain a mutually beneficial attendee balance in conversation for these events, resource partner participation is reserved for those individuals/companies exhibiting at the Marketplace. As spa/resource partner attendance is tracked, resource partners not exhibiting may have the opportunity to attend if a balance can be maintained. If you are not exhibiting and wish to be added to a wait list, please e-mail ispa@ispastaff.com.

For more information regarding ISPA events, please contact ispa@ispastaff.com.