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research & business tools
Most publications and tools can be ordered online. If you prefer not to order online you may place your order by faxing or mailing this order form (PDF 29KB) to the ISPA office. (The order form requires Adobe Acrobat.) If you have questions, please call 1.888.651.4772.
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Industry Research | Retail Management | Compensation | Risk Management | Financial | Supervisor Certification
$250 USD ISPA Member
$800 USD Nonmember
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ISPA publishes this highly anticipated quantitative study regularly. To develop a current profile of the spa industry in North America and Canada, the study assesses essential components such as size, rate of growth and key trends. It also provides vital information for spa business planning and analysis. Data includes the number of spas in Canada and the United States, industry revenues, space utilization, employment and spa visits.
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| ISPA 2006 Consumer Report order online
$250 USD ISPA Member
$800 USD Nonmember
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ISPA's qualitative study of both spa-goers and non-spa-goers. This research answers the "how" and "why" questions of spa-going, as well as identifies emerging trends. Additional information is included regarding lifestyles, perceptions, purchasing behavior and more. The non-spa-goer research reveals consumer lifestyles and underlying bariers to spa involvement.
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$250 USD ISPA Member
$800 USD Nonmember
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This study identifies the spa-going consumer and thier behaviors such as services obtained and frequency of spa use. The who, what, when, where, why and how are covered with statistical information on thier characteristics, lifestyles, behaviors, values and spa experience.
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$125 USD ISPA Member
$400 USD Nonmember
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Who wouldn't want to better understand their clients? This in-depth report of significant consumer trends in the spa industry shows how changing lifestyles are driving the industry. It will provide you wtih valuable information that will help you prepare your business for the future by identifying significant trends.
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$125 USD ISPA Member
$400 USD Nonmember
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Information you can take to the bank. This profile of the spa industry in North America is essential for anyone writing a business plan or planning a change in their spa's operations. It addresses vital statistics such as space utilization, rate of growth, trends, revenues, services, retail, employment and vital statistics.
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$125 USD for ISPA members
$400 USD for nonmembers
Conducted by NFO Plog Research, this study is an inclusive demographic examination of spa users in the United States. The study looks at the profile and habits of spa users at day spas, resort/hotel spas and destination spas. It addresses key questions such as: when and why people are going to spas, frequency, services rendered, payment and which products are purchased during the visit. (Look inside)
$50 USD for ISPA members
$350 USD for nonmembers (per study)
Conducted by NFO Plog Research, these studies provide a general overview of the 2003 Spa-goer Study for the United Kingdom (look inside), Canada (look inside) and Japan (look inside). Shaped by select questions from the ISPA U.S. Spa-goer Study, these studies outline the characteristics of spa-goers in these three countries.
$50 USD for ISPA members
$100 USD for nonmembers
Prepared by PricewaterhouseCoopers, this study develops a current profile of the spa industry in North America by addressing three essential components: size, rate of growth and key trends. Industry growth can be seen in every facet of the spa industry including the number of locations, square footage, revenues, employment and spa visits. Additionally, this study examines employment structure, labor compensation, investor trends and the impact of the Sept. 11, 2001 tragedies.
Day Spa
Destination Spa
Hotel/Resort Spa
Spa User Studies Observations
$25 USD for ISPA members
$50 USD for nonmembers (per study)
A comprehensive demographic study of spa-goer in the United States, this research is divided into three parts: The Day Spa User Study, Destination Spa User Study and Resort/Hotel Spa User Study. Each study highlights spa-usage habits, spa-user profiles and spa treatment/activities usage.
$25 USD for ISPA members
$50 USD for nonmembers
Conducted by PricewaterhouseCoopers, the 2000 Spa Industry Study was the first of its kind to provide a true picture of the spa industry in the United States and Canada, specifically its size and growth. This inaugural study obtained data in order to create a detailed profile of the industry. The size of the industry is estimated in terms of revenue, number of establishments, square footage and employment. The profile of the spa industry can be seen in regional distribution, spa type, ownership structure, ownership of real estate and equipment, number of visits, service and product offerings.
$25 USD for ISPA members
$50 USD for nonmembers
Demographics, statistics and trends are revealed in this study conducted by Yesawich, Pepperdine & Brown.
Retail Management Education
$150 USD ISPA member
$300 USD nonmember
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ISPA and the ISPA Foundation have partnered to create a retail management course that fully explores retail planning, inventory management, maximizing profits, sales and service, visual merchandising, marketing and more. This course will help spa professionals increase their retail knowledge and understanding of vendor partner relationships. Includes a textbook and chapter quizzes.
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$100 USD ISPA Member
$200 USD Nonmember
The Retail Management for Spas exam tests your ability to comprehend the information in the ISPA Foundation's Retail Management book. To apply for the Retail Management for Spas Exam each individual taking the exam must first purchase the ISPA Foundation's Retail Management for Spas book, then complete and submit an application, or contact the ISPA office. Those who pass the professionally administered exam qualify for a certificate of course completion.
$125 USD ISPA Member
$250 USD Nonmember
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This workbook is a wonderful guide to assist in the design and administration of an effective compensation program. Includes guidelines and worksheets (on CD) for the ongoing assessment of the effectiveness and appropriateness of your compensation programs and links to your business strategy and financial models.
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*NEW and Improved!
Online Spa Industry Compensation & Benefits Survey
$150 USD ISPA Member
$350 USD Nonmember
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This Web-based survey enables you to quickly and easily determine if you are competitive within the industry through market-specific compensation and benefit reports. Learn more. |
*The Compensation Workbook is a comprehensive business planning tool. It will give examples of how to establish a compensation program for your business. Online Spa Industry Compensation & Benefits Survey (Wagewatch) is a data driven tool that allows you to get a snapshot of compensation statistics. It generates real numbers and statistics from surveys conducted world wide.
Risk Management Education
Risk Management for Spas
an e-Learning Course order online
$100 USD ISPA member
$200 USD nonmember
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ISPA, in cooperation with the ISPA Foundation and the Resort Hotel Association, has developed an e-Learning risk management program. By completing this course you will learn how to identify, analyze and transfer risks pertaining to staff, guests, property, treatments, products and equipment and information technology in the spa environment. Information about insurance and the U.S. legal process are included. A certificate of completion is available for individuals who pass the course.
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$150 USD ISPA Members Only
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Demonstrate to potential lenders your financial and operating status by illustrating a direct comparison of your individual results to similar spas. Compare departmental revenue, payroll expenses, non-payroll expenses, retail operations and other initiatives. Identify areas in need of improvement as well as areas of growth and needed expansion.
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Every ISPA member spa receives one complimentary copy.
$59 USD each additional member copy
$89 USD nonmember
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This definitive guide for accounting principals was created by the ISPA Foundation in a collaborative effort with author Raymond Schmidgall Ph.D., the American Hotel & Lodging Education Institute and Hospitality Financial & Technology Professionals. Specifically designed for spas, it provides a financial reporting system that will allow you to measure, compare and report on the financial health of your business. The flexibility of the system allows spas of any size to enjoy success from implementation.
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$59 USD ISPA member
$89 USD nonmember
Easily adapt your financials to the Uniform System of Financial Reporting standard by using the complete financial schedules on this CD (Microsoft Excel format).
$125 USD ISPA members only
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Customizable for any spa, this manual is vital to every spa of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints. Discover specific techniques for front desk, massage therapists and more as well as a complete section on training your staff to sell product by using a consultative approach. Also included will be a separate manual specifically for spa owners, directors and managers that will open your eyes to fully utilizing technology, marketing strategies, public relations and so much more.
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Currently Available in English and Chinese
$125 USD ISPA Member
$250 USD Nonmember
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Commisioned by the ISPA Foundation and written by the American Hotel & Lodging Education Institute in partnership with the ISPA Foundation, the study course is designed for spa supervisors and other professionals interested in supervisory level education. Also available is the Supervisory Skill Builders Leader's Guide ($200 USD ISPA Member, $400 USD Nonmember), a teaching guide to compliment the Skill Builders Workbooks. |
$100 USD ISPA Member
$200 USD Nonmember
The Certified Spa Supervisor (CSS) exam tests your ability to comprehend the information in the Supervisory Skill Builders Workbooks. Those who pass the professionally administered exam qualify to use the CSS accreditation after their name. This recognition strengthens spa management and motivates other spa leaders to continue their personal and professional development.
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