Supervisory Skill Builders for the Spa Industry

The Supervisory Skill Builders for the Spa Industry consists of nine workbooks that cover important spa supervisor skills.  In order to qualify for CSS designation you must purchase the workbooks before you can take the exam.  Below are descriptions of each of the nine workbooks:  

You as a Supervisor
Key elements of effective supervisory skills and successful management skills are covered in this workbook.

Conducting Orientation and Training
Nurture positive attitudes with a new employee right from the start.  This workbook furnishes countless techniques on “welcoming” the trainee.

Leadership
This dynamic topic outlines the key points of successful leadership in spas.

Handling Problems and Conflict
Strategies are defined for prioritizing problems and implementing solutions.

Motivation and Team Building
Essentials are provided for effective motivation and team building to lower turnover rates and absenteeism, while stimulating quality service.

Staffing and Scheduling
Supervisors learn to recruit for maximum performance, forecast labor needs, develop work schedules, arrange staff positions and much more.

Improving Employee Performance
Supervisors are shown the essentials for fine-tuning their skills, including setting standards, coaching and conducting performance reviews.

Improving Communications
Positive interaction and approachability are highlighted as major elements in all areas of management and customer service.

Time Management
New and experienced supervisors can learn the essentials of effective time management from this workbook.

Pricing

Supervisory Skill Builders Workbooks - Set of nine
English & Chinese translations

Members  $125
Nonmembers  $250

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*If your company is currently a member of ISPA, all employees of that company are eligible for the member rate.