DEBORAH WALDVOGEL

ISPA Research and Business Tools Roundtable

Facilitated by Deboarh Waldvogel

Monday, November 15, 2010
10--11:30 AM

In this roundtable session, you will be introduced to several ISPA resources and have the opportunity to review and discuss the most effective use of these materials with other industry professionals.

Snapshot surveys have become extremely popular, providing current statistics, ideas and success stories on a variety of topics including financials, retail, staff training and marketing.

The Certified Spa Supervisor Program, Spa; A Comprehensive Introduction course and the ISPA Spa Operations Manual will help ensure your staff has the skills and tools necessary to succeed in their positions.

Industry and Consumer research studies provide valuable insights on spa trends and industry growth as well as client preferences and needs.

Deborah Waldvogel has 12 years of experience in spa, travel, and hospitality.  Currently she is the Director of Spa Development and Operations for Sedona Resorts. Deborah's responsibilities include financial feasibility studies, concept development, design and management. Her most recognized experience in the spa industry came during the first six years of operations at Mii amo. As Director of Operations and an Executive Officer Committee Member, Mii amo received numerous accolades including #1 Destination Spa in the World by Travel and Leisure readers. She is recognized as a leader in the spa industry serving as a Board member, Vice Chair and incoming Chairman for the International Spa Association where she leads several task forces and speaks at both domestic and international events on behalf of the association. She currently serves on the Arizona State University Spa Management Advisory Board. She is also committed to continuing her own education and recently became a LEED Accredited Professional.