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ShareThisBRYAN WILLIAMS
Work Like You Own It! Six Habits of Service Superstars
Presented by Dr. Bryan K. Williams, D.M.
Wednesday, November 17, 2010 2 - 3:30 PM
Click here to download session handouts
Click here to download session powerpoint
Dr. Williams will review the mindset, habits and skills for all staff to work with a sense of ownership. He will also explore the work habits and approach to service that world-class employees have. All attendees will leave this session with practical and applicable tools/concepts to use immediately. Special emphasis will be placed on five habits of service superstars:
Habit #1: How (and who) will I "wow" today?
Habit #2: Identify customer preferences
Habit #3: Give teammates recognition
Habit #4: Be an Ambassador
Habit #5: Develop Personal Service Standards
Habit #6: Own Complaints
 | Dr. Bryan Williams is a service consultant, trainer, and author. He specifically focuses on service excellence, employee engagement, and quality improvement. Over the past several years, he has travelled worldwide to work with more than 100 companies in diverse industries such as healthcare, hospitality, spa, and banking. |
| Bryan is the former Global Corporate Director of Training and Quality for the Ritz-Carlton Hotel Company. Bryan holds a Master's degree in Education and a Doctor of Management in Organizational Leadership. He is also a Certified Quality Auditor awarded by the American Society of Quality and was a member of the Board of Examiners for the Baldrige National Quality Program. Bryan lives for service, and is very passionate about helping companies reach high levels of service and organizational excellence. | |