2011 ISPA Conference and Expo microsite top left
2011 ISPA Conference and Expo microsite top right


Thanks for making the 2011 ISPA Conference & Expo the "must attend" spa industry event! For information on submitting an the application to speak at the 2012 ISPA Conference & Expo which will be held October 15-17, 2012 at the Gaylord Palms in sunny Kissimmee, FL, please contact Erin Samson at erin.samson@ispastaff.com.


2011 Professional Development Sessions

Sponsored by:  

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Monday, Nov. 7 | 2 - 3:30 pm


Dr. Brent Bauer & Barb Thomley 


Massage: The Science Behind the Healing 

Berkeley Young 


Spas and the Generation Groups: How Spas Appeal to Different Generation Groups 

Dan Chandre 


The Next Generation of KPIs 

Mary Byers 


Tough Talking:  Initiating and Managing Discussions When the Stakes are High 


Tuesday, Nov. 8 | 8 - 9:30 am


Mel Kleiman 


How to Build a Frontline that Will Build Your Bottom Line

Doug Fleener 


20/20 Retail: 20 Ways to Improve Performance up to 20% in 20 Days - Without Spending a Dime

Peggy Noe Stevens 


Form Your Strategy by Jumpstarting Your Creativity

Bryan Williams 


Leading a 5-Star Service Team: What Does it Take to Lead a Team of Service Superstars?


Tuesday, Nov. 8 | 3:30 - 5 pm


Sylvia Lafair 


OUCH! Dialing Down Tension at Work 

Tanya Chernova 


Mining Your Diamonds - Double Your Profits with an Existing Clientele 

Todd Hewitt 


Simple and Cost-effective Tips and Tricks to Enhance Your Guest's Spa Experience 

Paul Cherry 


Questions that Get Results: Innovative Ideas Managers Can Use to Improve Their Team's Performance 


Wednesday, Nov. 9 | 1:30 - 3 pm 


Peggy Wynne Borgman


Rebooting the Future: Reclaiming Your Strategic Dream, Post-Recession 

Nancy Griffin & Rianna Riego 


The Art of Networking: Parlay Your Relationship Skills into Profit 

Porter Gale 


Entrepreneurial Brand Building 

Carol Phillips 


Rock the House with Retail Sales


Wednesday, Nov. 9 | 3:30 - 5 pm 


Jaime Huffman, Mary Beth Braun, Debra Koerner & Eric Stephenson 


Come Together - Inspiring Teams to Deliver Your Spa's Vision 

Jaclyn Hughes


Manage, Monitor & Motivate Your Team and Your Business to Greater Success 

Michael Stelzner 


How to Rapidly Grow Your Business with New Social Media Strategies 

Monte Zwang and Christi Cano 


Evaluating Finances, Operations and Guest Service - Implement Change to be More Profitable 

International SPA Association
2365 Harrodsburg Road, Suite A325 Lexington, KY 40504
Phone: 1.859.226.4326 Toll Free: 1.888.651.ISPA (4772)
Fax: 1.859.226.4445 Email: ispa@ispastaff.com
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