2011 ISPA Conference and Expo microsite top left
2011 ISPA Conference and Expo microsite top right

2011 PROFESSIONAL DEVELOPMENT SESSIONS

Thanks for making the 2011 ISPA Conference & Expo the "must attend" spa industry event! For information on submitting an the application to speak at the 2012 ISPA Conference & Expo which will be held October 15-17, 2012 at the Gaylord Palms in sunny Kissimmee, FL, please contact Erin Samson at erin.samson@ispastaff.com.

  

2011 Professional Development Sessions


Sponsored by:  

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Monday, Nov. 7 | 2 - 3:30 pm

Speaker 
 
Session

Dr. Brent Bauer & Barb Thomley 

          

Massage: The Science Behind the Healing 

Berkeley Young 

       

Spas and the Generation Groups: How Spas Appeal to Different Generation Groups 

Dan Chandre 

 

The Next Generation of KPIs 

Mary Byers 

 

Tough Talking:  Initiating and Managing Discussions When the Stakes are High 

     

Tuesday, Nov. 8 | 8 - 9:30 am

Speaker
 
Session

Mel Kleiman 

 

How to Build a Frontline that Will Build Your Bottom Line

Doug Fleener 

 

20/20 Retail: 20 Ways to Improve Performance up to 20% in 20 Days - Without Spending a Dime

Peggy Noe Stevens 

 

Form Your Strategy by Jumpstarting Your Creativity

Bryan Williams 

 

Leading a 5-Star Service Team: What Does it Take to Lead a Team of Service Superstars?

     

Tuesday, Nov. 8 | 3:30 - 5 pm

Speaker
 
Session

Sylvia Lafair 

 

OUCH! Dialing Down Tension at Work 

Tanya Chernova 

 

Mining Your Diamonds - Double Your Profits with an Existing Clientele 

Todd Hewitt 

 

Simple and Cost-effective Tips and Tricks to Enhance Your Guest's Spa Experience 

Paul Cherry 

 

Questions that Get Results: Innovative Ideas Managers Can Use to Improve Their Team's Performance 

     

Wednesday, Nov. 9 | 1:30 - 3 pm 

Speaker
 
Session

Peggy Wynne Borgman

 

Rebooting the Future: Reclaiming Your Strategic Dream, Post-Recession 

Nancy Griffin & Rianna Riego 

 

The Art of Networking: Parlay Your Relationship Skills into Profit 

Porter Gale 

 

Entrepreneurial Brand Building 

Carol Phillips 

 

Rock the House with Retail Sales

     

Wednesday, Nov. 9 | 3:30 - 5 pm 

Speaker 
 
Session 

Jaime Huffman, Mary Beth Braun, Debra Koerner & Eric Stephenson 

 

Come Together - Inspiring Teams to Deliver Your Spa's Vision 

Jaclyn Hughes

 

Manage, Monitor & Motivate Your Team and Your Business to Greater Success 

Michael Stelzner 

 

How to Rapidly Grow Your Business with New Social Media Strategies 

Monte Zwang and Christi Cano 

 

Evaluating Finances, Operations and Guest Service - Implement Change to be More Profitable 


 
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