2011 PROFESSIONAL DEVELOPMENT SESSIONS
Thanks for making the 2011 ISPA Conference & Expo the "must attend" spa industry event! For information on submitting an the application to speak at the 2012 ISPA Conference & Expo which will be held October 15-17, 2012 at the Gaylord Palms in sunny Kissimmee, FL, please contact Erin Samson at erin.samson@ispastaff.com.
2011 Professional Development Sessions
| Sponsored by: |  |
Monday, Nov. 7 | 2 - 3:30 pm |
Speaker | | Session |
| Dr. Brent Bauer & Barb Thomley | | Massage: The Science Behind the Healing |
| Berkeley Young | | Spas and the Generation Groups: How Spas Appeal to Different Generation Groups |
| Dan Chandre | | The Next Generation of KPIs |
| Mary Byers | | Tough Talking: Initiating and Managing Discussions When the Stakes are High |
| | | |
Tuesday, Nov. 8 | 8 - 9:30 am |
Speaker | | Session |
| Mel Kleiman | | How to Build a Frontline that Will Build Your Bottom Line |
| Doug Fleener | | 20/20 Retail: 20 Ways to Improve Performance up to 20% in 20 Days - Without Spending a Dime |
| Peggy Noe Stevens | | Form Your Strategy by Jumpstarting Your Creativity |
| Bryan Williams | | Leading a 5-Star Service Team: What Does it Take to Lead a Team of Service Superstars? |
| | | |
Tuesday, Nov. 8 | 3:30 - 5 pm |
Speaker | | Session |
| Sylvia Lafair | | OUCH! Dialing Down Tension at Work |
| Tanya Chernova | | Mining Your Diamonds - Double Your Profits with an Existing Clientele |
| Todd Hewitt | | Simple and Cost-effective Tips and Tricks to Enhance Your Guest's Spa Experience |
| Paul Cherry | | Questions that Get Results: Innovative Ideas Managers Can Use to Improve Their Team's Performance |
| | | |
Wednesday, Nov. 9 | 1:30 - 3 pm |
Speaker | | Session |
| Peggy Wynne Borgman | | Rebooting the Future: Reclaiming Your Strategic Dream, Post-Recession |
| Nancy Griffin & Rianna Riego | | The Art of Networking: Parlay Your Relationship Skills into Profit |
| Porter Gale | | Entrepreneurial Brand Building |
| Carol Phillips | | Rock the House with Retail Sales |
| | | |
Wednesday, Nov. 9 | 3:30 - 5 pm |
Speaker | | Session |
| Jaime Huffman, Mary Beth Braun, Debra Koerner & Eric Stephenson | | Come Together - Inspiring Teams to Deliver Your Spa's Vision |
| Jaclyn Hughes | | Manage, Monitor & Motivate Your Team and Your Business to Greater Success |
| Michael Stelzner | | How to Rapidly Grow Your Business with New Social Media Strategies |
| Monte Zwang and Christi Cano | | Evaluating Finances, Operations and Guest Service - Implement Change to be More Profitable |
