2009 ISPA CONFERENCE & EXPO AGENDA

Sunday, OCTOBER 4

8 a.m. - 6 p.m.

Registration

8 a.m. - 6 p.m. 

 ISPA Connection Point

Monday, OCTOBER 5

6 a.m. - 7:30 a.m.

Greet the Day - Outdoor Mindful Walk and Sunrise Yo-Chi w/Lawrence Biscontini

7 a.m. - 7:30 p.m.

Registration

7 a.m. - 7:30 p.m.

ISPA Connection Point 

 7 a.m. - 7:30 p.m.

ISPA Foundation Silent Auction Bidding

8 a.m. - 5 p.m.

Relaxation Area

10 - 11:30 a.m.

Professional Development Sessions

The Architecture of a Leader

Finances In Real Time. How to Implement Change that Impacts the Profitability Of Your Spa

Integrating Spa Services in the World of Medicine

Retail Techniques To Help You Work Smarter, Not Harder

 - Monte Zwang & Mark Machlis

 - Peter Kerr

- Crystal Gryniuk

- Holly Stiel

11:30 a.m. - 1 p.m.

Orientation Lunch

1 - 2:30 p.m.

Professional Development Sessions

Renew, Re-energize and   Re-engage

Seven Principles to Fully Engage Your Customers

Six Key Recession Proof Business Builders

We are Family - A Spa and Resource Partner Forum

-Bertice Berry, Ph.D.

 - Bryan Williams

- DeLores Pressley

- Carol Philips

 - Debra Koerner & Eric Stephenson

- Lenny LeCour, Alfredo Darvajal, and Pete Hillman  

2:30 - 3 p.m.

Energy Break

3 - 4:30 p.m.

General Session with J.P. Pawliw-Fry

4:30 - 7:30 p.m.

Expo Grand Opening Reception

Tuesday, OCTOBER 6

6 a.m. - 7:30 a.m.

Greet the Day - Hoopnotica with Melissa Palmer

7 a.m. - 7 p.m.

Registration

7 a.m. - 7 p.m.

ISPA Connection Point

7 a.m. - 7 p.m.

 ISPA Foundation Silent Auction Bidding

8 - 9 a.m.

Professional Development Sessions

8 a.m. - 5 p.m.

Relaxation Area

Romancing the Clock
Minutes Count: Taking Control of Your Day Through Effective Time Management 

Spa + Integrative Medicine: The Future of Health and Wellness

The Little Red Book of Selling

- Arthur Swanberg

- Ada Polla and Mary Elizabeth Gifford

- Marvin Karlins, Ph.D. 

- Brent Bauer, M.D. 

- Noah Rickun (Jeffrey Gitomer Certified Speaker)

9 a.m. - 3:30 p.m.

Expo

10 - 10:30 a.m.

Energy Break in the Expo

Noon - 1:30 p.m.

Lunch in the Expo

1 - 4 p.m.

Certified Spa Supervisor Exam

4 - 5:30 p.m.

General Session w/ Ram Charan

5:30 - 7 p.m.

ISPA Foundation Live Auction & Close of Silent Auction

Wednesday, OCTOBER 7

6 a.m. - 7:30 a.m.

Greet the Day- Buddha Camp: Aggressive Mind-Body w/Lawrence Biscontini

8 a.m. - 6 p.m.

Registration

8 a.m. - 5 p.m.

Relaxation Area

8 a.m. - 6 p.m.

ISPA Connection Point

8 a.m. - 6 p.m.

 ISPA Foundation Auction Payment and Shipping Center

8:30 - 9:30 a.m.

Continental Breakfast in the Expo

8:30 a.m. - 3:30 p.m.

Expo

9:30 - 10 a.m.

Morning Refresher

10 - 11:30 a.m.

Professional Development Sessions

How to Preserve Quality in a Shifting Economy

Living and Leading on Purpose in Uncertain Times

Putting the Wow Back into Customer Service 

Proven Client Retention - Loyalty & Rewards Programs that Work!

Wellness Cuisine - The Missing Link in the Spa Experience

WEB 2.0 - Twitter and Facebook and Webinars, OH MY!

- Denise Vitiello, Jim Croghan, Angee Smithee-Senior, Tammy Pahel, and Diane Trieste 

- Richard Leider

- Donna Hutchinson

- Lisa Starr

- Laurie Erickson

- Julie Morse-Patuleia, Darlene Fiske, Debra Roberts, Jennifer Steinhart, and Loren Stone 

Noon - 1:30 p.m.

Lunch in the Expo

2 - 3:30 p.m.

Professional Development Sessions

Beyond a Website: Creating an Online Presence that is Meaningful

If You Can Measure it, You Can Manage It! Achieving Maximum Profitability and Productivity 

30+ Tools, Tips, and Techniques for Hiring and Retaining Top Talent in Today's Turbulent Times

- Brett Blumenthal

 - Lori Hutchinson and Brenda Helps

 - Fred Hoffman

- Jaime Huffman

- Paige Megna, Crystal Poe-Cabatbat & Gina Farley-Preziosa

- Mel Kleiman  

3:30 - 4 p.m.

Energy Break

4 - 5:30 p.m.

General Session with Guy Kawasaki, Tony Hsieh & Jeremy Gutsche
Submit a question for the Power Panel

7 - 11 p.m.

Evening Event at Maggie Mae's

Thursday, OCTOBER 8

6 a.m. - 7:30 a.m.

Greet the Day - Outdoor Mindful Walk and Sunrise Yo-Chi w/Lawrence Biscontini

8 - 11 a.m.

Registration

8 a.m. - 11 a.m.

ISPA Connection Point

8 a.m. - 1 p.m. 

ISPA Foundation Auction Payment and Shipping Center

8:30 - 10 a.m.

NEW! Roundtable Networking & Learning Sessions 
 Submit a question for the discussion

10:30 a.m. - Noon

General Session with Lance Armstrong 
 Submit a question

NOTE: Agenda is current as of 9.2.09 but is subject to change.